Ask Extension Transition

Change Log

New Ask an Expert is Here

Ask an Expert has transitioned to its new platform. In order to extend the life of Ask an Expert which is running on an updated technology platform, the tool has moved to an open source platform called osTicket and will be renamed Ask Extension.

It’s a Phased Transition

Groups and institutions have approximately six months to update their question answering workflow. The transition will begin with Phase 1 around August 1st and continue through around April. You can find complete details in the Transition Timeline.

The Transition Timeline

Below is a high level summary of the transition. View the full detailed timeline.

Phase 0 (Completed)

Initial communication

Phase 1 (Completed)
August 15 to September 15

Pilot groups answer widget questions in the Ask Extension (concurrently with Ask an Expert)

Phase 2 (Completed)
November 9

All widget traffic is transitioned to Ask Extension

Phase 3 (Completed)
February 1

All question submissions will switch to Ask Extension.

Phase 4 (Completed)
February 15

All traffic to transitioned to Ask Extension

Phase 5 (Completed)
May 3

Ask an Expert is shut down

Phase 6
To be determined

Ask Extension domain is moved back to

Phase 7
To be determined

Ask Extension domain decommissioned

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