What’s the best way to learn about upcoming changes to Ask Extension?
Please join the Ask Extension Experts group in Connect Extension. We will use that group to post updates about Ask Extension.
How do question assignments work?
Questions are automatically assigned to non-vacationing group members who have opted to be available for auto-assignments in their user profiles. Ask uses a round-robin method, selecting the expert who was auto-assigned a question the longest ago, regardless of the number of their currently assigned questions.
Why did I get assigned a question when my “Vacation Mode” is turned on?
If a client replies to a question it will be assigned back to the last expert, even if the expert has vacation mode turned on.
Where is the “I’m working on this” button?
The new system does not offer a button like the old system, but it does allow an expert to “lock” a question for up to 24 hours. To initiate this lock, enter some text into the response box. This entry is automatically saved after a few seconds, so you can close that window without clicking the “Reply” or “Post” buttons, and return to this question later. If another expert tries to reply to the question during this 24 hour duration, they will get an alert indicating the lock and can see which expert is currently working on it. Note: once you actually post the reply, the lock is released.
Who can I assign questions to?
Experts can reassign a question to other non-vacationing members of the question’s current group, or to any expert in the assigned expert’s state.
Which groups can I assign a question to?
Questions can be assigned to groups with the same state as the currently assigned expert, or to groups without a state (i.e., National expertise-based groups.)
Why are we receiving questions from out of state?
In Ask an Expert, it was possible for people from out of state to submit questions, but experts had a personal profile setting through which they could specify they would only accept questions from certain states/counties. That did not stop questions from out of state from being submitted; they were just handed off to other Experts who were willing to answer them. Ask Extension has no such mechanism. However, being implemented very soon is a group setting which will prevent users from selecting a state at all, should the group decide to exercise that option. The selection of counties will be locked into whatever state is associated with the group. You might consider adding some verbiage to your website that explains the limitations on questions your group will answer. Beyond that, if out of state users totally ignore those constraints, feel free to use the Out of State/Country canned response as a means of rejecting the question.
How can I assign a question to an expert in another state?
Questions can only be assigned to experts in the current group, or to experts from your own state. This is by design in order to give states and institutions more control over their questions.
What if I get an out-of-state question my group is not able to answer?
You may select a canned answer to say that you are not able to answer the question because of their location, but gives them a suggestion on how to find their local Extension office.
What will it look like when the Ask a Question widgets are redirected?
The question form will be replaced by the text below and the group name will reflect the name of your group.