How To

How-to Articles

Learn about advanced ways to filter and search for specific questions: Advanced Search Options

Learn about Reporting in Ask Extension.

How-to Screencasts

Claiming User Account

Update: Ask an Expert accounts created after August 12 were not migrated with the initial export and you will need to have an account created in the new system. Anyone with an expert account can create the account for you.

User Profile Settings

Update: There is a new auto-assign setting not reflected in the screencast below. You no longer need to use the vacation mode setting to prevent automatic question assignment. (see screenshot below the video)

Profile > Groups > Auto-assign setting

Simple Answer to a Question

Reassigning/Managing Incoming Questions

Update: There is a new tag-based search and assignment function not reflected in the screencast below. This new feature allows searching for experts and groups and making a reassignment based on their tags.

Embedding Your Group’s Ask Widget

Creating New Expert Accounts

Creating and Managing Groups